Membership billing
DaoScroll memberships are digital subscriptions that may renew automatically until cancelled. Creem is the primary Merchant of Record and payment processor for purchases made through the DaoScroll Creem checkout. The amount, currency, billing interval and applicable taxes shown at checkout are the terms of the transaction.
Cancellation
You may cancel an eligible recurring membership through the billing-management link provided by DaoScroll/Creem. Cancelling normally stops future renewal. Unless a refund, chargeback, fraud decision or provider action requires earlier revocation, access may continue through the already-paid billing period shown by the membership provider.
Refund requests
If you believe a charge is duplicated, incorrect, unauthorized, or you could not receive the paid access because of a technical problem we could not resolve, contact DaoScroll first with the purchase email and enough transaction information to locate the order. Refund eligibility is determined according to the product terms, the circumstances of the request and applicable law.
Because a membership provides immediate access to digital benefits, a refund is not automatically guaranteed merely because the membership was unused or cancelled after purchase. Nothing in this policy limits any mandatory refund, withdrawal or consumer rights that apply in your jurisdiction.
How refunds are processed
Transactions completed through Creem are refunded through Creem. DaoScroll does not ask customers to send payment-card details to request a refund. Approved refunds are returned through the payment-provider process and may take additional time to appear depending on the original payment method or financial institution.
Patreon fallback
If access was purchased through Patreon rather than Creem, billing, cancellation and refund handling for that transaction follows the applicable Patreon purchase and refund process.
Chargebacks and disputes
Please contact DaoScroll before opening a payment dispute when possible so we can investigate delivery or billing issues. Fraudulent or abusive chargebacks may result in suspension of the related membership or account to the extent permitted by law and provider rules.
Contact
Use the DaoScroll Contact page for billing support or a refund request. Include the email used for purchase, the approximate purchase date and the affected membership, but never send your full card number, security code or account password.